Book Your Appointment at Montebello Physiotherapy
OR CALL US: 289-438-9920
OR EMAIL: info@montebellophysio.com
New patients are always welcome. No referral required.
On this page
Book Online — How It Works
Online Booking Steps
- Click ‘Book Online Now’ above
- Select your service: Physiotherapy or Massage Therapy
- Choose your preferred therapist (or ‘First Available’)
- Select a date and time that works for you
- Complete a short intake form
- You’ll receive a confirmation email with your appointment details
No phone tag, no waiting — book in under 2 minutes.
Direct Billing Made Easy
We offer direct billing to most major extended health insurance providers in Canada. This means we bill your insurance company directly — you pay only your remaining balance (if any) at the time of your appointment.
We direct bill to: Sunlife, Manulife, Great-West Life, Canada Life, Desjardins, Blue Cross, Greenshield, and many others.
Not sure if your plan is covered? Call us at 289-438-9920 and we’ll check for you before your appointment.
Don’t have extended health coverage? No problem — self-pay options are available. Please contact us for current fee information.
Please confirm your coverage with your insurer
Please note: Coverage varies by plan. Most physiotherapy and RMT services are covered under extended health benefit plans.
Physiotherapy is not covered by OHIP for the general public.
We recommend contacting your insurance provider in advance to confirm your benefits, deductible, and any visit limits. Any balance not covered by your insurer is due at the time of your appointment.
What to Expect at Your First Appointment
We want your first visit to feel comfortable and productive from the moment you arrive. Here’s a quick overview of what to expect:
BEFORE YOU ARRIVE
- Wear or bring comfortable, loose clothing that allows access to the area being treated (e.g., shorts for knee assessment, loose top for shoulder assessment).
- Bring your health card, insurance information, and any relevant imaging reports (X-rays, MRI) if available.
- Arrive 5-10 minutes early to complete intake paperwork.
STEP 1 — ASSESSMENT (45 minutes)
Your physiotherapist will take a detailed history of your injury or concern, review relevant medical background, and perform a thorough hands-on assessment. They will ask about your symptoms, when they started, what makes them better or worse, and what your goals are.
STEP 2 — DIAGNOSIS & EDUCATION
You’ll receive a clear explanation of what’s causing your problem in plain language. Your physiotherapist will answer your questions thoroughly — we believe an informed patient recovers better.
STEP 3 — TREATMENT
Treatment may begin during your first session, depending on your assessment and what your physiotherapist recommends for your condition.
STEP 4 — YOUR HOME PROGRAM
You’ll leave with a specific home exercise or self-management program designed for your condition.
Clinic Hours
We offer early morning and daytime appointments to accommodate a variety of schedules. Our current clinic hours are listed in the site footer and in our online booking system, which always shows the most up-to-date availability.
Hours are subject to change on statutory holidays. Please check our online booking system for the most up-to-date availability.
Cancellation Policy
We understand that unexpected situations can arise, so if you need to make any changes, please contact us as early as possible to avoid any fees.
Cancellations or NO-Shows with less than 24 hours’ notice will be subject to a fee.
- First occurrence: 50% of the visit fee
- Second and subsequent occurrences: Full visit fee
Thank you for your understanding and cooperation — we truly appreciate it!
Ready to Get Started?
Booking online is quick and easy — available any time, day or night. Have questions first? We’re happy to help.